Return & Refund Policy

At Avinyakoonj– Premium Clothing Essentials, your satisfaction matters most to us. While we take great care in designing, crafting, and delivering premium clothing, we understand there may be occasions where returns or refunds are required.

This policy outlines the terms under which returns and refunds are accepted, in line with Indian consumer protection laws and fashion retail standards.

1. No Returns on Worn or Used Apparel

For hygiene and quality reasons, we do not accept returns on:

Worn, washed, or altered garments.

Items without original tags, labels, or packaging.

Products damaged after delivery due to improper handling or storage.

2. Eligible Return Conditions

We accept returns only in the following cases:

You received the wrong item.

The product was damaged or defective upon delivery.

Size issues, provided the item is unworn, unwashed, and with original tags intact.

To be eligible:

The item must be unused, in original condition, and with packaging intact.

You must notify us within 3 days of receiving your order.

Proof must be provided (clear photos/video + order number).

3. Return Request Process

To initiate a return:

Email us at info@avinyakoonj.com
or WhatsApp us at +91 9136026851

Your order number

Reason for return

Photos of the product, invoice, and packaging

Our team will verify the request within 2 business days and guide you through the pickup or drop-off process.

4. Return Pickup

Return pickup is available in most Indian cities via our courier partners.

In some locations, you may be asked to drop the package at a designated collection point.

We cover return shipping fees only for wrong or damaged items. For size-related returns, shipping costs are borne by the customer.

5. Refunds

Once your return is received and inspected:

If approved, your refund will be credited within 7–10 business days.

Refunds will be credited to the original payment method.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit, as preferred.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to receive a different size or product:

Return the original item (if eligible).

Place a new order for the desired product.

7. Items Not Eligible for Return or Refund

Products purchased under final sale, clearance, or promotional discounts.

Gift cards, vouchers, or free items bundled with orders.

Items damaged due to improper use, washing errors, or mishandling after delivery.

8. Fabric & Color Variations

Our garments are made with premium fabrics, but minor variations in color, weave, or texture may occur due to natural materials and digital screen differences.

Such variations are not considered defects and are not eligible for return/refund.

9. Policy Updates

Avinay Kunj reserves the right to update this Return & Refund Policy at any time without prior notice. All changes will be posted on our website and will be effective immediately upon publishing.

📧 For Return & Refund Queries:
Email: info@avinyakoonj.com